Exploring the role of receptionists in emergency departments: A scoping review

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Gorick, Hugh and Zile, Amy (2025) Exploring the role of receptionists in emergency departments: A scoping review. Emergency Nurse, 33 (5). ISSN 1354-5752

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Abstract

Receptionists have an important role in emergency departments (EDs), helping to greet and register patients and ensure the smooth functioning of the department. However, there appears to be a dearth of research about the extent of their role. This article details a scoping review that aimed to map current research about the role and responsibilities of ED receptionists. It found that there is limited research on this topic, with few studies focusing on receptionists specifically. What evidence there is suggests that ED receptionists may experience stress and workplace violence, so strategies should be devised to ensure their safety. There is also some evidence that at times ED receptionists have input into triage processes, but that managers should ensure triage is only conducted by trained clinical staff.

Item Type: Article
Uncontrolled Keywords: accident and emergency,emergency care,mental health,occupational health,occupational stress,professional,staff welfare,stress,triage,urgent care,workforce,emergency,sdg 16 - peace, justice and strong institutions ,/dk/atira/pure/subjectarea/asjc/2900/2907
Faculty \ School:
Faculty of Medicine and Health Sciences > School of Health Sciences
Faculty of Medicine and Health Sciences > Norwich Medical School
UEA Research Groups: Faculty of Medicine and Health Sciences > Research Centres > Mental Health and Social Care (fka Lifespan Health)
Related URLs:
Depositing User: LivePure Connector
Date Deposited: 12 Nov 2024 16:30
Last Modified: 23 Oct 2025 00:06
URI: https://ueaeprints.uea.ac.uk/id/eprint/97668
DOI: 10.7748/en.2025.e2220

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