The effectiveness and cost-effectiveness of telephone triage of patients requesting same day consultations in general practice: Study protocol for a cluster randomised controlled trial comparing nurse-led and GP-led management systems (ESTEEM)

Campbell, John L., Britten, Nicky, Green, Colin, Holt, Tim A., Lattimer, Valerie, Richards, Suzanne H., Richards, David A., Salisbury, Chris, Taylor, Rod S. and Fletcher, Emily (2013) The effectiveness and cost-effectiveness of telephone triage of patients requesting same day consultations in general practice: Study protocol for a cluster randomised controlled trial comparing nurse-led and GP-led management systems (ESTEEM). Trials, 14. ISSN 1745-6215

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Abstract

Recent years have seen an increase in primary care workload, especially following the introduction of a new General Medical Services contract in 2004. Telephone triage and telephone consultation with patients seeking health care represent initiatives aimed at improving access to care. Some evidence suggests that such approaches may be feasible but conclusions regarding GP workload, cost, and patients' experience of care, safety, and health status are equivocal. The ESTEEM trial aims to assess the clinical- and cost-effectiveness of nurse-led computer-supported telephone triage and GP-led telephone triage, compared to usual care, for patients requesting same-day consultations in general practice.

Item Type:	Article
Uncontrolled Keywords:	adolescent,child,clinical protocols,cost-benefit analysis,general practice,general practitioners,humans,nurses,outcome assessment (health care),referral and consultation,sample size,telephone,triage
Faculty \ School:	Faculty of Medicine and Health Sciences > Norwich Medical School Faculty of Medicine and Health Sciences > School of Rehabilitation Sciences (former - to 2014)
UEA Research Groups:	Faculty of Medicine and Health Sciences > Research Groups > Improving Access to Care (former - to 2017)
Depositing User:	Pure Connector
Date Deposited:	06 Jan 2014 14:36
Last Modified:	24 Oct 2022 05:51
URI:	https://ueaeprints.uea.ac.uk/id/eprint/46927
DOI:	10.1186/1745-6215-14-4

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