Gathering Customer Insights from Social Media: The Impact on Operations and Supply Chains

Nuseir, Hamzeh, McKenna, Brad and Harrington, Tomás (2020) Gathering Customer Insights from Social Media: The Impact on Operations and Supply Chains. In: Americas Conference on Information Systems. UNSPECIFIED.

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Abstract

The purpose of this study is to understand what insights could be gathered from customer posts on social media that would benefit operations and supply chains. This research analyses social media posts to uncover the themes that could be related to new product development (NPD) and the design of ‘end-to-end’ supply chains. Consumer posts will be analysed from social media platforms of two well-known multinational food and beverage companies. Social media analytics can be used to gather knowledge and intelligence for organisations aiming to have consumer-centric supply chains.

Item Type:	Book Section
Faculty \ School:	Faculty of Social Sciences > Norwich Business School
UEA Research Groups:	Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Related URLs:	https://aisel.aisnet.org/amcis2020/socia...
Depositing User:	LivePure Connector
Date Deposited:	01 Jul 2020 23:34
Last Modified:	28 Jan 2025 11:05
URI:	https://ueaeprints.uea.ac.uk/id/eprint/75860
DOI:

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