A ‘Tripadvisor’ for disability? Social enterprise and ‘digital disruption’ in Australia

McLoughlin, Ian, McNicoll, Yolande, Beecher Kelk, Aviva, Cornford, James and Hutchinson, Kelly (2019) A ‘Tripadvisor’ for disability? Social enterprise and ‘digital disruption’ in Australia. Information, Communication & Society, 22 (4). pp. 521-537. ISSN 1369-118X

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We explore how social enterprises can use platform technologies to plug ‘informational gaps’ in the provision of disability services. Such gaps are made more apparent by policies promoting self-directed care as a means of giving service users more choice and control. We use a case study of a start-up social enterprise seeking to provide a TripAdvisor style service to examine the potential for social innovation to ‘disrupt’ current models of service. The case study suggests that any disruptive effects of such changes are not due to new digital technology per se, nor to novel platform business models, but rather rest in the manner in which the moral orders which justify current patterns of social disablement can be challenged by social innovation.

Item Type: Article
Additional Information: Issue 4: Disability Participation in the Digital Economy
Uncontrolled Keywords: digital social innovation,disability,digital disruption,social innovation
Faculty \ School: Faculty of Social Sciences > Norwich Business School
UEA Research Groups: Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Faculty of Medicine and Health Sciences > Research Centres > Business and Local Government Data Research Centre
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Depositing User: LivePure Connector
Date Deposited: 17 Dec 2018 10:30
Last Modified: 21 Oct 2022 21:31
URI: https://ueaeprints.uea.ac.uk/id/eprint/69323
DOI: 10.1080/1369118X.2018.1538382

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