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ToolsMcLoughlin, Ian, McNicoll, Yolande, Beecher Kelk, Aviva, Cornford, James and Hutchinson, Kelly (2019) A ‘Tripadvisor’ for disability? Social enterprise and ‘digital disruption’ in Australia. Information, Communication & Society, 22 (4). pp. 521-537. ISSN 1369-118X
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Abstract
We explore how social enterprises can use platform technologies to plug ‘informational gaps’ in the provision of disability services. Such gaps are made more apparent by policies promoting self-directed care as a means of giving service users more choice and control. We use a case study of a start-up social enterprise seeking to provide a TripAdvisor style service to examine the potential for social innovation to ‘disrupt’ current models of service. The case study suggests that any disruptive effects of such changes are not due to new digital technology per se, nor to novel platform business models, but rather rest in the manner in which the moral orders which justify current patterns of social disablement can be challenged by social innovation.
| Item Type: | Article |
|---|---|
| Additional Information: | Issue 4: Disability Participation in the Digital Economy |
| Uncontrolled Keywords: | digital social innovation,disability,digital disruption,social innovation |
| Faculty \ School: | Faculty of Social Sciences > Norwich Business School |
| UEA Research Groups: | Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management Faculty of Medicine and Health Sciences > Research Centres > Business and Local Government Data Research Centre (former - to 2023) |
| Related URLs: | |
| Depositing User: | LivePure Connector |
| Date Deposited: | 17 Dec 2018 10:30 |
| Last Modified: | 21 Oct 2022 21:31 |
| URI: | https://ueaeprints.uea.ac.uk/id/eprint/69323 |
| DOI: | 10.1080/1369118X.2018.1538382 |
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