Longitudinal qualitative evaluation of pharmacist integration into the urgent care setting

Wright, David J., Adams, Richard J., Blacklock, Jeanette, Corlett, Sarah A., Harmston, Rebecca, McWilliams, Margaret, Whyte, Stephen-Andrew and Fleming, Gail (2018) Longitudinal qualitative evaluation of pharmacist integration into the urgent care setting. Integrated Pharmacy Research and Practice, 7. pp. 93-104. ISSN 2230-5254

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Abstract

Purpose: To describe the most effective model for managing, educating, and training pharmacist advanced clinical practitioners (ACPs) in the urgent care center (UCC) setting, role evolution and how to measure their effectiveness. Participants and methods: Ethical approval was obtained to perform a qualitative longitudinal cohort study in three sites, with three pharmacists in each trained as ACPs from 2016 to 2017. ACP role, location, management, mentorship, and supervision were locally determined. ACPs attended focus groups (FGs) at 1 and 3 months (sites 1–3), 6 and 12 months (site 1 only), and the UCC staff were interviewed once with a topic guide regarding training, integration, role, and impact. Verbatim transcriptions were analyzed thematically. Results: Eight ACP FGs and 24 stakeholder interviews produced major themes of communication, management, education and training, role, and outcomes. Effective education, training, and integration required communication of role to address concerns regarding salary differentials, supportive management structure, and multi-professional learning. ACPs reported that the model of workplace training, experiential learning, and university-based education was appropriate. Training was better located in the minor injuries and general practitioner areas. Recommended measures of effectiveness included patient satisfaction and workload transfer. Conclusion: The education and training model was appropriate. Communication and management require careful consideration to ensure effective integration and role development. Pharmacists were better located initially in the minor illness rather than major trauma areas. Quality of patient experience resulting from the new role was important in addition to reassurance that the role represented a positive contribution to workload.

Item Type:	Article
Uncontrolled Keywords:	advanced clinical practitioner,accident and emergency,education,training,focus groups,interviews
Faculty \ School:	Faculty of Science > School of Pharmacy (former - to 2024) Faculty of Medicine and Health Sciences > Norwich Medical School
UEA Research Groups:	Faculty of Science > Research Groups > Patient Care
Depositing User:	LivePure Connector
Date Deposited:	26 Jul 2018 09:19
Last Modified:	11 Dec 2024 01:29
URI:	https://ueaeprints.uea.ac.uk/id/eprint/67863
DOI:	10.2147/IPRP.S168471

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