Supplier integration and firm performance: the moderating effects of internal integration and trust

Zhang, Min, Lettice, Fiona ORCID: https://orcid.org/0000-0003-1304-4435, Chan, Hing Kai and Nguyen, Hieu Thanh (2018) Supplier integration and firm performance: the moderating effects of internal integration and trust. Production Planning & Control, 29 (10). pp. 802-813. ISSN 0953-7287

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Abstract

This study proposes and empirically tests a model of the moderating effects of internal integration and trust on the impacts of information, process and strategic integration with suppliers on firm performance using structural equation modelling and data collected from 261 manufacturing firms in Vietnam. The results show that all three types of supplier integration positively associate with firm performance. Internal integration enhances the impact of process integration with suppliers on firm performance, but does not moderate the impacts of information and strategic integration with suppliers. Internal trust has insignificant, positive and negative influences on the effects of information, process and strategic integration with suppliers on firm performance. The findings show that internal integration and trust play different roles in moderating the positive effects of information, process and strategic integration with suppliers on firm performance, which elucidates a possible reason for previous mixed findings on the relationship between supplier integration and firm performance.

Item Type:	Article
Uncontrolled Keywords:	supplier integration,internal integration,internal trust,firm performance
Faculty \ School:	Faculty of Social Sciences > Norwich Business School
UEA Research Groups:	Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Depositing User:	Pure Connector
Date Deposited:	10 Apr 2018 14:30
Last Modified:	21 Mar 2023 09:33
URI:	https://ueaeprints.uea.ac.uk/id/eprint/66732
DOI:	10.1080/09537287.2018.1474394

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