Consumers’ adoption of information services

McKenna, Brad ORCID:, Tuunanen, Tuure and Gardner, Lesley (2013) Consumers’ adoption of information services. Information & Management, 50 (5). pp. 248-257. ISSN 0378-7206

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This paper reports on a design science research study that seeks to investigate how information service components affect consumers’ potential adoption of such services. More specifically, the paper develops a conceptual model that uses the theory of organizational information services (TOIS) and the unified theory of acceptance and use of technology (UTAUT) as a basis. The results indicate that individual constructs can be linked to service components. In turn, this result can potentially be instrumental in progress toward a deeper understanding of consumers’ adoption of information services and how this affects the development of such services and systems that support them.

Item Type: Article
Uncontrolled Keywords: theory of organizational information services,service components,consumer,adoption,unified theory of acceptance and use of technology
Faculty \ School: Faculty of Social Sciences > Norwich Business School
UEA Research Groups: Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Depositing User: Pure Connector
Date Deposited: 23 Mar 2016 17:00
Last Modified: 31 Oct 2022 11:31
DOI: 10.1016/

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