Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): A cluster-randomised controlled trial and cost-consequence analysis

Campbell, John L., Fletcher, Emily, Britten, Nicky, Green, Colin, Holt, Tim A., Lattimer, Valerie, Richards, David A., Richards, Suzanne H., Salisbury, Chris, Calitri, Raff, Bowyer, Vicky, Chaplin, Katherine, Kandiyali, Rebecca, Murdoch, Jamie, Roscoe, Julia, Varley, Anna, Warren, Fiona C. and Taylor, Rod S. (2014) Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): A cluster-randomised controlled trial and cost-consequence analysis. Lancet, 384 (9957). 1859–1868. ISSN 0140-6736

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Abstract

Telephone triage is increasingly used to manage workload in primary care; however, supporting evidence for this approach is scarce. We aimed to assess the effectiveness and cost consequences of general practitioner-(GP)-led and nurse-led telephone triage compared with usual care for patients seeking same-day consultations in primary care.

Item Type:	Article
Additional Information:	Copyright © 2014 Campbell et al. Open Access article distributed under the terms of CC BY-NC-ND. Published by Elsevier Ltd. All rights reserved.
Faculty \ School:	Faculty of Medicine and Health Sciences > School of Health Sciences Faculty of Medicine and Health Sciences > Norwich Medical School
UEA Research Groups:	Faculty of Medicine and Health Sciences > Research Groups > Health Services and Primary Care Faculty of Medicine and Health Sciences > Research Groups > Health Promotion
Depositing User:	Pure Connector
Date Deposited:	12 Aug 2014 13:14
Last Modified:	23 Apr 2023 00:44
URI:	https://ueaeprints.uea.ac.uk/id/eprint/49900
DOI:	10.1016/S0140-6736(14)61058-8

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