An experience sampling study of expressing affect, daily affective well-being, relationship quality and perceived performance

Daniels, Kevin ORCID: https://orcid.org/0000-0002-8620-886X, Glover, Jane and Mellor, Nadine (2014) An experience sampling study of expressing affect, daily affective well-being, relationship quality and perceived performance. Journal of Occupational and Organizational Psychology, 87 (4). 781–805. ISSN 0963-1798

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Abstract

Few studies have directly examined the processes through which workers use job resources, such as job control and social support, to regulate affect. We focused on affective expression, which is a specific form of affect regulation. We investigated the extent to which workers used both job control and social support to express affect. Thirty-nine call centre workers provided data up to four times a day over five consecutive working days (number of observations = 272). Executing job control to allow workers to express affect was related to using social support to express affect. Workers' understanding of their personal goals mediated relationships between using social support to express affect and four outcomes (negative affect, positive affect, perceived performance, and quality of workplace relationships). Perceived empathy mediated relationships between using social support to express affect and three outcomes (negative affect, positive affect, and quality of workplace relationships). The findings indicated that (1) one job resource can be used to facilitate using another job resource for affect regulation and (2) different job resources may play different roles in conferring benefits from affective expression.

Item Type:	Article
Uncontrolled Keywords:	job resources,social support,job control
Faculty \ School:	Faculty of Social Sciences > Norwich Business School
UEA Research Groups:	Faculty of Social Sciences > Research Groups > Employment Systems and Institutions
Depositing User:	Pure Connector
Date Deposited:	03 Jun 2014 10:54
Last Modified:	04 Mar 2024 16:53
URI:	https://ueaeprints.uea.ac.uk/id/eprint/48523
DOI:	10.1111/joop.12074

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