Managing CSR stakeholder engagement: A new conceptual framework

O’Riordan, Linda and Fairbrass, Jenny ORCID: (2014) Managing CSR stakeholder engagement: A new conceptual framework. Journal of Business Ethics, 125 (1). pp. 121-145. ISSN 0167-4544

[thumbnail of JBE_O_Riordan_and_Fairbrass_New_Conceptual_Fwork_Oct_2013_DOI_10.1007s10551_013_1913_x_pdf.pdf]
PDF - Published Version
Download (913kB) | Preview


As concepts of corporate social responsibility (CSR) continue to evolve, the predicament facing CSR managers when attempting to balance the differing interests of various stakeholders remains a persistent management challenge. A review of the extensive literature in this field reveals that the conceptualisation of corporate approaches to responsible stakeholder management remains underdeveloped. In particular, CSR practices within the specific context of the pharmaceutical industry, a sector which particularly dramatically depicts the stakeholder management dilemmas faced by business managers, has been under-researched. To address this gap, this paper utilises qualitative, exploratory data, obtained via multiple research methods, to investigate the CSR practices of major pharmaceutical companies in the UK and Germany. The data are employed to critically re-examine and revise a previously published explanatory framework which identifies the management steps involved in CSR stakeholder engagement. The resulting revised explanatory framework is the main contribution of this paper. By abstracting those factors which influence CSR practice, it provides an analytical tool which is designed to be of practical use for business decision-makers when managing their stakeholder engagement activities. Given that the research addresses values and ideals and prescribes practical recommendations for practitioners, it is essentially applied and normative in nature. Ultimately, the framework proposes a set of steps for developing CSR strategies which could help CSR professionals to make a ‘mindset transition’ from a narrower ‘traditional’ approach to CSR to a more innovative way of thinking.

Item Type: Article
Faculty \ School: Faculty of Social Sciences > Norwich Business School
UEA Research Groups: Faculty of Social Sciences > Research Groups > Responsible Business Regulation Group
Faculty of Social Sciences > Research Centres > Centre for Competition Policy
University of East Anglia Schools > Faculty of Science > Tyndall Centre for Climate Change Research
Faculty of Science > Research Centres > Tyndall Centre for Climate Change Research
Depositing User: Pure Connector
Date Deposited: 06 Nov 2013 13:00
Last Modified: 04 Jul 2023 16:30
DOI: 10.1007/s10551-013-1913-x

Actions (login required)

View Item View Item