The service profit model: what happens to service when price becomes the most important factor?

Gander, Jonathan (2010) The service profit model: what happens to service when price becomes the most important factor? Working Paper. Institute of Customer Service (ICS).

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Item Type: Monograph (Working Paper)
Faculty \ School: Faculty of Social Sciences > Norwich Business School
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Depositing User: Jonathan Gander
Date Deposited: 02 Apr 2012 08:21
Last Modified: 17 Mar 2020 13:56
URI: https://ueaeprints.uea.ac.uk/id/eprint/38638
DOI:

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