The service profit model: what happens to service when price becomes the most important factor?

Gander, Jonathan (2010) The service profit model: what happens to service when price becomes the most important factor? Working Paper. Institute of Customer Service (ICS).

Full text not available from this repository.

Item Type:	Monograph (Working Paper)
Faculty \ School:	Faculty of Social Sciences > Norwich Business School
Depositing User:	Jonathan Gander
Date Deposited:	02 Apr 2012 08:21
Last Modified:	04 Jan 2023 12:30
URI:	https://ueaeprints.uea.ac.uk/id/eprint/38638
DOI:

Actions (login required)

View Item