The effects of justice factors and needs for cognitions on the consumer-satisfaction in company-complaint-handling

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Choi, N and Kim, Young (2000) The effects of justice factors and needs for cognitions on the consumer-satisfaction in company-complaint-handling. The Journal of Daehan Association of Business Administration, 24 (June).

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Item Type: Article
Faculty \ School: Faculty of Social Sciences > Norwich Business School
Depositing User: Young Ah Kim
Date Deposited: 19 May 2011 15:35
Last Modified: 11 Jan 2024 01:25
URI: https://ueaeprints.uea.ac.uk/id/eprint/31112
DOI:

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