Retailer performance indicators in the nation of shopkeepers

Dobson, Paul W. ORCID: https://orcid.org/0000-0001-7352-740X (2005) Retailer performance indicators in the nation of shopkeepers. International Review of Retail, Distribution and Consumer Research, 15 (3). pp. 319-327. ISSN 1466-4402

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Abstract

In light of the Templeton Report and earlier studies, this paper advocates that it is time to abandon notions of developing useful ‘productivity measures’ for the purpose of making international comparisons in retailing. Instead, it is proposed that we should accept, indeed embrace, the use of ‘performance indicators’, if our real objective is to gauge the relative health and efficiency of retailing in the UK compared to other countries. To make this exercise useful, though, the key drivers to efficiency improvements in retailing need to be identified and then a corresponding set of measures and indicators developed that can be used with store-level and business-line data to build up a clear, comprehensive picture. Any intervention or assistance that government may subsequently offer the industry must be based on serving consumers' interests and ensuring effective competition in all retail markets.

Item Type:	Article
Faculty \ School:	Faculty of Social Sciences > Norwich Business School
UEA Research Groups:	Faculty of Social Sciences > Research Groups > Responsible Business Regulation Group Faculty of Social Sciences > Research Centres > Centre for Competition Policy
Depositing User:	Amanda Holland
Date Deposited:	18 Mar 2011 12:10
Last Modified:	18 Jun 2024 10:30
URI:	https://ueaeprints.uea.ac.uk/id/eprint/26004
DOI:	10.1080/09593960500119457

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