Data triangulation and web quality metrics: a case study in e-government

Barnes, Stuart J. and Vidgen, Richard T. (2006) Data triangulation and web quality metrics: a case study in e-government. Information and Management, 43 (6). pp. 767-777. ISSN 0378-7206

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Abstract

The work discussed here focused on the evaluation of quality perceptions of users of an electronic government website. As government organizations have begun to enhance transparency, communicate, and interact with citizens via the web, the development of appropriate online services has demanded better understanding of user requirements and thus for tailoring of solutions. The site we examined enabled the online submission of self-assessed tax returns in the UK. Survey data were used to model the perceptions of site users. In addition to the quantitative data, we also collected comments from respondents. These, using data triangulation, provided additional insight into the perceptions of site quality. The results of the comment analysis both supported the instrument and pointed to additional factors determining the perceptions of quality of e-government services needing attention in instrument development.

Item Type:	Article
Uncontrolled Keywords:	online tax submission,website,evaluation,quality,equal,data triangulation,comment analysis
Faculty \ School:	Faculty of Social Sciences Faculty of Social Sciences > Norwich Business School
Depositing User:	Stuart Barnes
Date Deposited:	01 Jun 2006
Last Modified:	08 Feb 2023 16:30
URI:	https://ueaeprints.uea.ac.uk/id/eprint/16398
DOI:	10.1016/j.im.2006.06.001

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