CRM in the Government Context - strategies, operational challengesand current environment

Batista, Luciano (2007) CRM in the Government Context - strategies, operational challengesand current environment. In: Sharing Good Practice in Customer Relationship Management Strategies and Processes in HE, 2007-06-26.

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    Item Type: Conference or Workshop Item (Paper)
    Faculty \ School: Faculty of Social Sciences > Norwich Business School
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    Depositing User: Luciano Campos Batista
    Date Deposited: 17 Apr 2012 09:10
    Last Modified: 21 Mar 2019 12:51
    URI: https://ueaeprints.uea.ac.uk/id/eprint/38706
    DOI:

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