Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran

Moradi, Nasrin, Hashjin, Asgar Aghaei and Aryankhesal, Aidin ORCID: (2022) Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran. Medical Journal of the Islamic Republic of Iran, 36 (1). ISSN 1016-1430

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Background: Ensuring and maintaining people’s health is one of the most important programs in every country. The aim of the present study was to identify successful experiences of hospital service quality resilience during the coronavirus pandemic. Methods: The present qualitative study was conducted using a content analysis method from September 2021 to April 2022. Seventeen senior and middle managers of Shiraz University of Medical Sciences and affiliated hospitals assigned as coronavirus centers were purposefully included. Data were analyzed using Graneheim and Lundman's method and MAXQDA 2020 software. The results of this study identified successful experiences that affected the quality of hospital services during the pandemic. Results: Five main themes were identified:" Supporting University of Medical Sciences, Improving the hospital process, human resource, Medical, and pharmaceutical equipment and Welfare Facilities" and 31 sub-themes. Conclusion: The resilience of hospital service quality was one of the governing indicators of the Ministry of Health during the coronavirus pandemic. Despite the many challenges in pandemic management and control, hospitals have made efforts in this field to create successful experiences that make it even more important to prepare hospitals for new epidemic conditions

Item Type: Article
Additional Information: Funding Information: Conflicts of Interest: None declared Funding: This study was conducted with the financial support of the Iran University of Medical Sciences. Publisher Copyright: © Iran University of Medical Sciences
Uncontrolled Keywords: pandemic,quality,resilience,successful experiences,medicine(all),sdg 3 - good health and well-being ,/dk/atira/pure/subjectarea/asjc/2700
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Depositing User: LivePure Connector
Date Deposited: 25 May 2023 09:33
Last Modified: 29 May 2023 00:43
DOI: 10.47176/mjiri.36.162


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