Helping managers to assist employees’ job crafting and well-being. An integrated (Top-down, Bottom-up) approach to job re-design

Blasi, Francesco (2021) Helping managers to assist employees’ job crafting and well-being. An integrated (Top-down, Bottom-up) approach to job re-design. Doctoral thesis, University of East Anglia.

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Abstract

Job crafting is a promising method of job re-design to improve the person-job fit (P-J fit) and well-being. From previous research, it emerges that line managers may be critical to facilitate bottom-up job re-design and employees’ well-being. Nevertheless, no research has investigated the impact of top-down management development alongside bottom-up job re-design interventions or has purposefully integrated top-down and bottom-up elements in job re-design.

Top-down and bottom-up interventions were designed and implemented in two organisations. Repeated-measures data were collected three weeks before (Time1/baseline) and four months after (Time 2/follow-up) the interventions. In study 1, involving 276 call-centre agents, participants in the bottom-up intervention reported an increase in job satisfaction and social resources at T2 compared with a wait-list control group. Participants in the top-down intervention reported an increase, via direct and indirect effects, in job crafting, specific job characteristics, P-J fit, coping efficacy, meaning at work, well-being, and job satisfaction at T2 compared with a wait-list control group. No interaction effects were found between the interventions.

In study 2, involving 88 police officers, participants in the bottom-up intervention reported a decrease in structural resources, P-J fit, coping efficacy, and meaning at work at T2 compared with a wait-list control group. An interaction effect was found through which the (bottom-up and top-down) interventions enhanced well-being. Unplanned structural changes may have had an impact on the results of study 2, highlighting the challenges of intervention research in changing contexts.

The thesis provides several contributions, including evidence on the combined effects of two different interventions, which both had some beneficial effects. It also provides evidence of the mechanisms through which the interventions, job crafting, and job crafting-related outcomes positively impact well-being and job satisfaction.

Keywords: job re-design, real-world interventions, job crafting, job characteristics, person-job fit, meaning at work, coping efficacy, well-being, structural modelling.

Item Type: Thesis (Doctoral)
Faculty \ School: Faculty of Social Sciences > Norwich Business School
Depositing User: Chris White
Date Deposited: 02 Mar 2022 15:27
Last Modified: 02 Mar 2022 15:27
URI: https://ueaeprints.uea.ac.uk/id/eprint/83846
DOI:

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