Exploring the views of community pharmacists on patient feedback on their consultations

Al-Jabr, Hiyam, Katangwe-Chigamba, Thando, Green, Juliana and Desborough, James (2021) Exploring the views of community pharmacists on patient feedback on their consultations. International Journal of Pharmacy Practice, 29 (6). 645–647. ISSN 0961-7671

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Abstract

Objectives: To explore community pharmacists’ (CPs) views on patient feedback on their consultations. Methods: The study was conducted at community pharmacies in the East of England. Pharmacists employed at a large multiple pharmacy were invited to a telephone/face-to-face interview. Interviews were audio-recorded and thematically analysed. Key findings: Six pharmacists participated and interviews yielded four main themes. Pharmacists shared views on benefits of collecting feedback (e.g. improving their consultations), potential barriers (e.g. bias) and associated resolutions (e.g. using anonymous questionnaires). Peer feedback was also suggested. Conclusions: Patient feedback is welcomed by CPs and perceived useful for improving their consultations.

Item Type: Article
Uncontrolled Keywords: cpd,communicating with patients,community pharmacy,education,lay perspectives,professional practice,community pharmacy,public health, environmental and occupational health,health policy,pharmacy,pharmaceutical science ,/dk/atira/pure/subjectarea/asjc/2700/2739
Faculty \ School: Faculty of Science > School of Pharmacy
Faculty of Medicine and Health Sciences > Norwich Medical School
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Depositing User: LivePure Connector
Date Deposited: 08 Sep 2021 02:00
Last Modified: 04 Jul 2022 08:30
URI: https://ueaeprints.uea.ac.uk/id/eprint/81323
DOI: 10.1093/ijpp/riab060

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