Social accountability: E-monitoring public management in an emerging economy

Bonatto, Klayson, Motoki, Fabio, Bezerra Filho, João Eudes and Mainardes, Emerson Wagner (2021) Social accountability: E-monitoring public management in an emerging economy. Public Organization Review. ISSN 1566-7170

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Using the theory of planned behaviour, this research investigates whether a computerised system is capable of inducing the intention, and consequently the behaviour of individuals, to monitor public management. The CidadES - Controle Social system was the object of study and the data collection was conducted through an electronic questionnaire. Using structural equation modelling with partial least squares estimation, results indicate that intention and behaviour are mainly influenced by the usefulness that individuals attribute to this type of system. The present study broadens the understanding of behaviour in the use of e-Government systems within the important dimension of social accountability.

Item Type: Article
Faculty \ School: Faculty of Social Sciences > Norwich Business School
Depositing User: LivePure Connector
Date Deposited: 12 Apr 2021 23:47
Last Modified: 30 Sep 2021 16:19
DOI: 10.1007/s11115-021-00524-6

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