Visual Performance Management: Does it work in Public Service Organisations?

Greatbanks, Richard and Manville, Graham (2015) Visual Performance Management: Does it work in Public Service Organisations? In: 29th Australia and New Zealand Academy of Management (ANZAM) Conference Proceedings, Queenstown, New Zealand, 2015. UNSPECIFIED.

[img]
Preview
PDF (Accepted_Manuscript) - Submitted Version
Download (308kB) | Preview

Abstract

Visual Performance Management (VPM) has been prominent within Lean manufacturing environments for a number of decades, but its use has only recently started to emerge in service organisations. We consider the transition of VPM approaches to service environments and, utilising a case study method with two public service organisations, we explore four aspects of visual performance implementation. We start by exploring the strategic drivers for VPM adoption, the transparency of VPM, the performance management approach used, and changes in organisational effectiveness resulting from the introduction of VPM. Findings indicate that VPM approaches do work within public service environments, and have a tangible impact on management, but strategic alignment and data integrity are common concerns, and should be considered essential prerequisites.

Item Type: Book Section
Faculty \ School: Faculty of Social Sciences > Norwich Business School
Related URLs:
Depositing User: LivePure Connector
Date Deposited: 28 Apr 2020 00:13
Last Modified: 29 Apr 2020 00:08
URI: https://ueaeprints.uea.ac.uk/id/eprint/74858
DOI:

Actions (login required)

View Item View Item