Performance management: a qualitative study of relational boundaries in personal assistance

Porter, Tom, Shakespeare, Tom and Stockl, Andrea (2020) Performance management: a qualitative study of relational boundaries in personal assistance. Sociology of Health & Illness, 42 (1). pp. 191-206. ISSN 0141-9889

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Abstract

Personal assistance (PA) is a model of support where disabled people take control of recruiting, training and managing the people that support them. Personal assistance differs from other forms of care, such as domiciliary or informal care, because the disabled person is in control of how, when and by whom they are supported. With the advent of personal health budgets, PA is no longer limited to social care but is also central to future NHS services and funding arrangements. The aims of this study were to gain a deeper understanding of PA relationships, and to explore how both parties manage interpersonal challenges. We report on data from 58 qualitative interviews with disabled employers and personal assistants. Applying concepts from Goffman's (1959) scheme of impression management, we present an analysis of the relational dynamics that occur when two people cooperate in shared endeavours. Goffman's concepts of team members and non‐persons, in addition to the themes of regions and information control, aid a more fundamental understanding of the relational dynamics that occur between disabled employers and their PAs.

Item Type: Article
Additional Information: © 2019 The Authors. Sociology of Health & Illness published by John Wiley & Sons Ltd on behalf of Foundation for SHIL.
Uncontrolled Keywords: care,direct payments,disability,disabled people,services,uk,work,care,direct payments,disability,independent living,personal assistance
Faculty \ School: Faculty of Medicine and Health Sciences > School of Health Sciences
Faculty of Medicine and Health Sciences > Norwich Medical School
Related URLs:
Depositing User: LivePure Connector
Date Deposited: 07 Dec 2019 02:22
Last Modified: 17 Nov 2020 00:57
URI: https://ueaeprints.uea.ac.uk/id/eprint/73310
DOI: 10.1111/1467-9566.12996

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