Interviewer-respondent interaction and rapport in PIAAC

Maddox, Bryan (2018) Interviewer-respondent interaction and rapport in PIAAC. Quality Assurance in Education, 26 (2). pp. 182-195. ISSN 0968-4883

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Purpose: The paper investigates small-scale, qualitative observations of interviewerrespondent interaction in the Organisation for Economic Co-operation and Development’s Programme for the International Assessment of Adult Competencies (PIAAC). Design/methodology/approach: The paper employs video-ethnographic methods to document talk and gesture in assessment in Slovenian household settings. It presents an indepth case study of interaction in a single testing situation. Findings: Observing interaction in assessment captures data on assessment performance that is not available in quantitative analysis of assessment response processes. The character of interviewer-respondent interaction and rapport is shaped by the cognitive demands of assessment and the distinctive ecological setting of the household. Research limitations/implications: Observational data on assessment response processes and interaction in real-life assessments can be integrated into and synthesized with other sources of “process data.” Practical implications: Assessment programs such as PIAAC should consider the significance of the household setting on assessment quality and observations of interaction in assessment as a valid source of paradata. Social implications: There is a place for small-scale observational studies of assessment to inform public understanding of assessment quality and validity. Originality/value: The paper provides qualitative insights into the significance of interaction and “interviewer effects” in household assessment settings

Item Type: Article
Faculty \ School: Faculty of Social Sciences > School of Global Development (formerly School of International Development)
UEA Research Groups: Faculty of Social Sciences > Research Groups > Literacy and Development Group
Depositing User: Pure Connector
Date Deposited: 24 Jan 2018 12:30
Last Modified: 28 Jan 2024 02:39
DOI: 10.1108/QAE-05-2017-0022


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