Identifying design criteria for urban system ‘last-mile’ solutions – a multi-stakeholder perspective

Harrington, T.S ORCID:, Srai, J.S, Kumar, M. and Wohlrab, J. (2016) Identifying design criteria for urban system ‘last-mile’ solutions – a multi-stakeholder perspective. Production Planning and Control, 27 (6). pp. 456-476. ISSN 0953-7287

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This study presents a novel approach to design and evaluate ‘last-mile’ solutions – encompassing the social and economic perspectives of key stakeholders. While urban system initiatives have been implemented in practice, theoretical gaps remain at the operational design level. A theoretical framework is developed, based on design criteria identified from a critical synthesis of supply chain and operations management literature, and ‘operationalised’ using an in-depth case study demonstrating implementation of a Consumer Choice Portal-Package Consolidation Centre solution, within a densely populated urban geography. Findings suggest that there is a need to re-define the role of institutional actors beyond that of the traditional governance task, to one of being able to facilitate performance outcomes. Similarly, industrial efficiency dimensions need to be reorientated to include consumer participation, social considerations and multi-stakeholder service outcomes. Finally, implications for operations theory and practising managers in city logistics are highlighted, with suggested directions for future research.

Item Type: Article
Uncontrolled Keywords: ‘last-mile’ operations,urban systems,smart cities,evaluation criteria,stakeholder analysis,service supply networks design,sdg 11 - sustainable cities and communities ,/dk/atira/pure/sustainabledevelopmentgoals/sustainable_cities_and_communities
Faculty \ School: Faculty of Social Sciences > Norwich Business School
UEA Research Groups: Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Depositing User: Pure Connector
Date Deposited: 16 Sep 2017 05:06
Last Modified: 21 Oct 2022 16:31
DOI: 10.1080/09537287.2016.1147099


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