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Harrington, Tomás Seosamh 
ORCID: https://orcid.org/0000-0003-3351-3331 and Srai, Jagjit Singh
(2023)
Designing a ‘concept of operations’ architecture for next-generation multi-organisational service networks.
AI & Society, 38 (6).
2533–2545.
ISSN 0951-5666
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Abstract
Networked service organisations are increasingly adopting a ‘smarter networking’ philosophy in their design of more agile and customer-focused supply models. Changing consumer behaviours and the emergence of transformative technologies—industry 4.0, artificial intelligence, big data analytics, the Internet of Things—are driving a series of innovations, in terms of ‘products’ and business models, with major implications for the industrial enterprise, in their design of more ‘digitalised’ supply chains. For B2B systems, emerging ‘product-service’ offerings are requiring greater visibility, alignment and integration across an increasingly complex network of multiple partners and collaborators, in order to deliver a better service and customer ‘experience’. To support the design and operation of these multi-organisational service networks, we outline a concept of operations architecture here, underpinned by the literature and network theory, and demonstrate application using a series of exemplar case studies. Focusing on relational elements and the processes key to network integration within service supply networks, the cases inform a set of operating principles and protocols—applicable to all stakeholders ‘cooperating’, within a ‘shared’ environment. Equally critical is to understand how digital technologies may influence future operating philosophies. This article extends our theoretical understanding of network organisations, from a traditional ‘product’ perspective to that of ‘services’, and presents the case for developing a common, unified approach to designing diverse forms of multi-partner service networks.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | multi-organisational service networks,product-service systems,network and data integration,digital technologies,operating principles and protocols,network and data integration,artificial intelligence,philosophy,human-computer interaction,sdg 12 - responsible consumption and production ,/dk/atira/pure/subjectarea/asjc/1700/1702 |
| Faculty \ School: | Faculty of Social Sciences > Norwich Business School |
| UEA Research Groups: | Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management |
| Related URLs: | |
| Depositing User: | Pure Connector |
| Date Deposited: | 16 Sep 2017 05:06 |
| Last Modified: | 23 Apr 2024 08:30 |
| URI: | https://ueaeprints.uea.ac.uk/id/eprint/64890 |
| DOI: | 10.1007/s00146-016-0664-5 |
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