Benefits and risks of smart home technologies

Wilson, Charlie, Hargreaves, Tom and Hauxwell-Baldwin, Richard (2017) Benefits and risks of smart home technologies. Energy Policy, 103. pp. 72-83. ISSN 0301-4215

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Smart homes are a priority area of strategic energy planning and national policy. The market adoption of smart home technologies (SHTs) relies on prospective users perceiving clear benefits with acceptable levels of risk. This paper characterises the perceived benefits and risks of SHTs from multiple perspectives. A representative national survey of UK homeowners (n=1025) finds prospective users have positive perceptions of the multiple functionality of SHTs including energy management. Ceding autonomy and independence in the home for increased technological control are the main perceived risks. An additional survey of actual SHT users (n=42) participating in a smart home field trial identifies the key role of early adopters in lowering perceived SHT risks for the mass market. Content analysis of SHT marketing material (n=62) finds the SHT industry are insufficiently emphasising measures to build consumer confidence on data security and privacy. Policymakers can play an important role in mitigating perceived risks, and supporting the energy-management potential of a smart-home future. Policy measures to support SHT market development include design and operating standards, guidelines on data and privacy, quality control, and in situ research programmes. Policy experiences with domestic energy efficiency technologies and with national smart meter roll-outs offer useful precedents.

Item Type: Article
Uncontrolled Keywords: smart homes,consumer research,early adopters
Faculty \ School: Faculty of Science > School of Environmental Sciences
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Depositing User: Pure Connector
Date Deposited: 26 Jan 2017 02:38
Last Modified: 06 Nov 2020 01:09
DOI: 10.1016/j.enpol.2016.12.047

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