What do we know about emotional labour in nursing? A narrative review

Badolamenti, Sondra, Sili, Alessandro, Caruso, Rosario and Fida, Roberta ORCID: https://orcid.org/0000-0001-6733-461X (2017) What do we know about emotional labour in nursing? A narrative review. British Journal of Nursing, 26 (1). pp. 48-55. ISSN 0966-0461

[thumbnail of Accepted manuscript]
PDF (Accepted manuscript) - Accepted Version
Download (239kB) | Preview


Nurses have to manage their emotions and the expression of emotion to perform best care, and their behaviours pass through emotional labour (EL). However, EL seems to be an under-appreciated aspect of caring work and there is no synthetic portrait of literature about EL in the nursing profession. This review was conducted to synthesise and to critically analyse the literature in the nursing field related to EL. Twenty-seven papers were included and analysed with a narrative approach, where two main themes were found: EL strategies and EL antecedents and consequences. Hence, EL is a multidimensional, complex concept and it represents a nursing competence to provide the best care. Moreover, nurses have a high awareness of EL as a professional competence, which is a fundamental element to balance engagement with an appropriate degree of detachment to accomplish tasks for best practice, and to provide high-quality patient care.

Item Type: Article
Uncontrolled Keywords: emotional labour,emotion work,nursing,surface acting,deep acting
Faculty \ School: Faculty of Social Sciences > Norwich Business School
Depositing User: Pure Connector
Date Deposited: 23 Jan 2017 21:21
Last Modified: 21 Oct 2022 08:30
URI: https://ueaeprints.uea.ac.uk/id/eprint/62152
DOI: 10.12968/bjon.2017.26.1.48


Downloads per month over past year

Actions (login required)

View Item View Item