Zhang, Min, Guo, Hangfei and Zhao, Xiande (2017) Effects of social capital on operational performance: impacts of servitisation. International Journal of Production Research, 55 (15). pp. 4304-4318. ISSN 0020-7543
Preview |
PDF (Accepted manuscript)
- Accepted Version
Download (309kB) | Preview |
Abstract
Studies on servitisation have largely overlooked the roles of social capital with suppliers and knowledge management. We propose a moderated mediation model to investigate the impacts of servitisation on the mechanisms through which social capital with suppliers improves operational performance. The hypotheses are empirically tested using structural equation modelling and data collected from 276 manufacturing firms in China. The results show that social capital improves operational performance both directly and indirectly through knowledge management, and the relationships are influenced by servitisation. In particular, social capital improves operational performance directly and indirectly through knowledge combination in servitised firms, whereas social capital only improves operational performance indirectly through knowledge acquisition in traditional manufacturers. The findings contribute to the literature by revealing that the effects of social capital with suppliers on operational performance are partially mediated by knowledge acquisition and knowledge combination and the mediation effects are moderated by servitisation, and by providing insights into how to design purchasing and production systems to profit from servitisation.
Item Type: | Article |
---|---|
Uncontrolled Keywords: | servitisation,social capital,knowledge management,supply chain management, empirical study |
Faculty \ School: | Faculty of Social Sciences > Norwich Business School |
UEA Research Groups: | Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management |
Depositing User: | Pure Connector |
Date Deposited: | 22 Oct 2016 21:37 |
Last Modified: | 22 Oct 2022 01:39 |
URI: | https://ueaeprints.uea.ac.uk/id/eprint/60998 |
DOI: | 10.1080/00207543.2016.1246764 |
Downloads
Downloads per month over past year
Actions (login required)
![]() |
View Item |