A firm's capability to calibrate supply chain knowledge—Antecedents and consequences

Pillai, Kishore Gopalakrishna and Min, S. (2010) A firm's capability to calibrate supply chain knowledge—Antecedents and consequences. Industrial Marketing Management, 39 (8). pp. 1365-1375. ISSN 0019-8501

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This paper proposes a conceptual model for a firm's capability to calibrate supply chain knowledge (CCK). Knowledge calibration is achieved when there is a match between managers’ ex ante confidence in the accuracy of held knowledge and the ex post accuracy of that knowledge. Knowledge calibration is closely related to knowledge utility or willingness to use the available ex ante knowledge: a manager uses the ex ante knowledge if he/she is confident in the accuracy of that knowledge, and does not use it or uses it with reservation, when the confidence is low. Thus, knowledge calibration attained through the firm's CCK enables managers to deal with incomplete and uncertain information and enhances quality of decisions. In the supply chain context, although demand- and supply-related knowledge is available, supply chain inefficiencies, such as the bullwhip effect, remain. These issues may be caused not by a lack of knowledge but by a firm's lack of capability to sense potential disagreement between knowledge accuracy and confidence. Therefore, this paper contributes to the understanding of supply chain knowledge utilization by defining CCK and identifying a set of antecedents and consequences of CCK in the supply chain context.

Item Type: Article
Uncontrolled Keywords: knowledge calibration,supply chain knowledge,firm capability
Faculty \ School: Faculty of Social Sciences > Norwich Business School
Depositing User: Pure Connector
Date Deposited: 18 Oct 2016 14:00
Last Modified: 22 Oct 2022 01:46
URI: https://ueaeprints.uea.ac.uk/id/eprint/60958
DOI: 10.1016/j.indmarman.2010.04.002

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