Mass customisation systems: Complementarities and performance consequences

Zhang, Min, Qi, Yinan, Zhao, Xiande and Duray, Rebecca (2015) Mass customisation systems: Complementarities and performance consequences. International Journal of Logistics Research and Applications, 18 (6). pp. 459-475. ISSN 1367-5567

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Mass customisation (MC) is considered to be an important competitive tool to increase the performance of manufacturers. Due to the importance of MC as part of the manufacturing process, there is an increasing amount of research devoted to exploring the nature of MC and how to effectively implement MC processes. Based on the theory of complementary assets, this study investigates the relationships between different MC practices and the effects of these practices on the firm's financial performance. In this study, simultaneous equation modelling and hierarchical regression analysis are applied to data collected from a large-scale survey in China. The results show that different MC practices positively affect each other, and that the interactions between the MC practices positively influence a firm's financial performance. This indicates that the complementary adoption of MC practices is important for a firm's success, requiring the simultaneous deployment of elicitation, process-flexible technology and logistics practices.

Item Type: Article
Uncontrolled Keywords: mass customization,complementary assets,financial performance,china
Faculty \ School: Faculty of Social Sciences > Norwich Business School
UEA Research Groups: Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Depositing User: Pure Connector
Date Deposited: 15 Oct 2015 13:00
Last Modified: 21 Oct 2022 00:33
DOI: 10.1080/13675567.2015.1015507


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