Using online consumer reviews as a source for demographic recommendations:A case study using online travel reviews

Korfiatis, Nikolaos ORCID: and Poulos, Marios (2013) Using online consumer reviews as a source for demographic recommendations:A case study using online travel reviews. Expert Systems with Applications, 40 (14). pp. 5507-5515. ISSN 0957-4174

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Online consumer reviews play an important role in the decision to purchase services online, mainly due to the rich information source they provide to consumers in terms of evaluating "experience"-type products and services that can be booked using the Internet, with online travel services being a significant example. However, different types of travelers assess each quality indicator differently, depending on the type of travel they engage in, and not necessarily their cultural or age background (e.g. solo travelers, young couples with children etc.). In this study, we present architecture for a demographic recommendation system, based on a user-defined hierarchy of service quality indicator importance, and classification of traveler types. We use an algebraic approach to ascertain preferences from a large dataset that we obtained from the popular travel website using a web crawler and compared with the customer-constructed preference matrix. Interestingly, the architecture of the evaluated recommendation system takes into account already defined demand characteristics of the hotels (such as the number of reviews of specific consumer types compared to the total number of reviews) in order to provide an example architecture for a recommendation system based on user-defined preference criteria.

Item Type: Article
Faculty \ School: Faculty of Social Sciences > Norwich Business School
UEA Research Groups: Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Faculty of Social Sciences > Research Centres > Centre for Competition Policy
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Depositing User: Pure Connector
Date Deposited: 17 Dec 2014 14:52
Last Modified: 19 Apr 2023 00:26
DOI: 10.1016/j.eswa.2013.03.046

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