Fitting standard software to non-standard organisations

Pollock, Neil and Cornford, James (2002) Fitting standard software to non-standard organisations. Proceedings of the ACM Symposium on Applied Computing. pp. 721-725.

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This paper investigates the increasing trend within organisations and institutions of adopting pre-built, standardised management and administrative computer systems. The particular focus is on Enterprise Resource Planning (ERP) systems in the context of higher education, and the further development of university specific functionality - the 'Campus Management' (CM) module. We investigate this software as it adapted to the needs of a university in the UK (whom we are calling 'Big_Civic) and a potential global market. Drawing on ideas from the sociology of science and technology we argue that in order to understand the 'dependability' and 'fit' (we tentatively conflate these two terms) of such systems we should attempt to study their 'biographies': this is the process of describing artefacts as they move around and are adapted and redefined according to the needs of each new place

Item Type: Article
Faculty \ School: Faculty of Social Sciences > Norwich Business School
UEA Research Groups: Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Faculty of Medicine and Health Sciences > Research Centres > Business and Local Government Data Research Centre (former - to 2023)
Depositing User: Pure Connector
Date Deposited: 04 Dec 2013 13:02
Last Modified: 20 Jun 2024 10:30
DOI: 10.1145/508791.508931

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