Transformational change in the local state? Enacting e-government in English local authorities

McLoughlin, Ian and Cornford, James (2006) Transformational change in the local state? Enacting e-government in English local authorities. Journal of Management & Organization, 12 (3). pp. 195-208. ISSN 1833-3672

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E-government represents a major change management challenge to public agencies. This paper explores the experience of English local government authorities. The proposition that ‘process’, rather than more conventional ‘event’, approaches to change management are more likely to result in change the goals of e-government being met, is explored. The article concludes by suggesting that conventional models of change management theory and practice fundamentally misunderstand the nature of technology-driven organisational change represented by e-government. A processualperspective, on the other hand, provides a more effective framework for explaining and understanding organisational and socio-technical outcomes and the reasons for variations in different contexts. Moreover, attempts to transform the state through the technologies of e-government present a significant opportunity for the processual perspective to inform practice.

Item Type: Article
Uncontrolled Keywords: change management,e-government,transformational change
Faculty \ School: Faculty of Social Sciences > Norwich Business School
UEA Research Groups: Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Faculty of Medicine and Health Sciences > Research Centres > Business and Local Government Data Research Centre (former - to 2023)
Depositing User: Pure Connector
Date Deposited: 04 Dec 2013 13:20
Last Modified: 09 Aug 2023 13:30
DOI: 10.5172/jmo.2006.12.3.195

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