Impact of operator experience on information feedback and reusability

Okike, Chikezie, Fernandes, Kiran and Xiong, Yu (2014) Impact of operator experience on information feedback and reusability. Production Planning & Control, 25 (4). pp. 318-331. ISSN 0953-7287

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Keeping a record of operator experience remains a challenge to operation management and a major source of inefficiency in information management. The objective is to develop a framework that enables an explicit presentation of experience based on information use. A purposive sampling method is used to select four small and medium-sized enterprises as case studies. The unit of analysis is the production process in the machine shop. Data collection is by structured interview, observation and documentation. A comparative case analysis is applied. The findings suggest experience is an accumulation of tacit information feedback, which can be made explicit in information use interoperatability matrix. The matrix is conditioned upon information use typology, which is strategic in waste reduction. The limitations include difficulty of participant anonymity where the organisation nominates a participant. Areas for further research include application of the concepts to knowledge management and shop floor resource management.

Item Type: Article
Faculty \ School: Faculty of Social Sciences > Norwich Business School
UEA Research Groups: Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Depositing User: Elle Green
Date Deposited: 27 Jul 2012 11:00
Last Modified: 23 Oct 2022 00:23
DOI: 10.1080/09537287.2012.692169

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