Plakoyiannaki, Emmanuella and Tzokas, Nikolaos (2002) Customer Relationship Management: A Capabilities Portfolio Perspective. Journal of Database Marketing, 9 (3). pp. 228-237.

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Item Type:	Article
Faculty \ School:	Faculty of Social Sciences > Norwich Business School
Depositing User:	Nicola Secker
Date Deposited:	18 Apr 2011 15:36
Last Modified:	10 Jun 2020 23:48
URI:	https://ueaeprints.uea.ac.uk/id/eprint/29562
DOI:

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