How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study

Plakoyiannaki, E., Tzokas, N., Dimitratos, P. and Saren, M. (2008) How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study. Journal of Management Studies, 45 (2). pp. 268-293. ISSN 1467-6486

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Item Type:	Article
Faculty \ School:	Faculty of Social Sciences > Norwich Business School
Depositing User:	Nicola Secker
Date Deposited:	18 Apr 2011 11:22
Last Modified:	24 Oct 2022 01:03
URI:	https://ueaeprints.uea.ac.uk/id/eprint/29527
DOI:	10.1111/j.1467-6486.2007.00740.x

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