Tools
ToolsTailby, Ross, Dean, Richard, Milner, Ben P. and Smith, Dan (2006) Email classification for automated service handling. In: 2006 ACM symposium on Applied Computing, 2006-04-23 - 2006-04-27.
Full text not available from this repository. (Request a copy)Abstract
We describe the experience and lessons learned from developing a range of electronic services for a specialist engineering company. We are using a custom workflow management system as the base for a range of services which are offered via a multi-modal portal, using a language-based approach to extracting information from HTML forms, email, and SMS. We describe the email classification experiments we have carried out and discuss the development of customer services based on automatic email classification.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Faculty \ School: | Faculty of Science > School of Computing Sciences |
| Depositing User: | Vishal Gautam |
| Date Deposited: | 01 Jun 2011 19:38 |
| Last Modified: | 15 Feb 2023 11:31 |
| URI: | https://ueaeprints.uea.ac.uk/id/eprint/23793 |
| DOI: | 10.1145/1141277.1141530 |
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