Making sense in primary care: Levelling the playing field for people with a communication disorder

Law, J., Bunning, K. ORCID: https://orcid.org/0000-0002-7396-9205, Byng, S., Heyman, B. and Bryars, R. (2005) Making sense in primary care: Levelling the playing field for people with a communication disorder. Disability & Society, 20 (2). pp. 169-184. ISSN 1360-0508

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Abstract

Primary care depends on the effective communication between service user and practitioner. This study proposes that people with communication difficulties serve as a litmus test for whether practitioners are truly sensitised to the impact of their own communication skills. It is based on interviews with service users and carers. Three key themes emerged, namely inclusion, the process of communication, and continuity. Inclusion is concerned with effective participation in society in general and access to health care in particular. The communication process describes the way in which health issues are raised and addressed. Continuity refers to the way in which time interacts with the relationship between user and provider. The paper concludes that effective communication is not simply a set of taught behaviours but reflects a set of values that create the conditions for improving both communication and clinical outcomes.

Item Type:	Article
Faculty \ School:	Faculty of Medicine and Health Sciences > Allied Health Professions (former - to 2013)
UEA Research Groups:	Faculty of Medicine and Health Sciences > Research Groups > Rehabilitation Faculty of Medicine and Health Sciences > Research Centres > Lifespan Health Faculty of Medicine and Health Sciences > Research Groups > Participation (former - to 2013)
Depositing User:	EPrints Services
Date Deposited:	25 Nov 2010 11:10
Last Modified:	24 Jan 2024 01:22
URI:	https://ueaeprints.uea.ac.uk/id/eprint/13095
DOI:	10.1080/09687590500059267

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