Emotional intelligence in managing challenging situations: individual, team and organisational practice.

Linsley, Paul

Emotional intelligence in managing challenging situations: individual, team and organisational practice.

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Linsley, Paul ORCID: https://orcid.org/0000-0002-0726-7635 (2026) Emotional intelligence in managing challenging situations: individual, team and organisational practice. Nursing Standard. 1 - 7. ISSN 0029-6570

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Abstract

Nursing involves constant exposure to emotionally demanding situations, requiring management of both interpersonal and clinical challenges. Emotional intelligence (EI) offers a framework for understanding how nurses perceive, regulate, and respond to these demands. This paper examines EI’s role in fostering resilience at individual, team, and organisational levels, highlighting its contribution to emotional regulation, adaptive coping, communication, and psychological safety. However, overemphasis on EI risks individualising responsibility and overlooking systemic stressors, such as workload and staffing pressures. While valuable, EI alone is insufficient; it must be supported by organisational structures and culture to sustain staff wellbeing and enable compassionate, effective care.

Item Type:	Article
Uncontrolled Keywords:	mental health,nurses' well-being,occupational stress,organisational culture,professional issues,psychology,staff welfare,teamwork,workforce,das not required, no data associated with output,2026 ,/dt/atira/pure/keyword/DAStatement/das_not_required_no_data_associated_with_output
Faculty \ School:	Faculty of Medicine and Health Sciences > School of Health Sciences
UEA Research Groups:	Faculty of Medicine and Health Sciences > Research Centres > Mental Health and Social Care (fka Lifespan Health)
Depositing User:	LivePure Connector
Date Deposited:	06 Nov 2026 09:30
Last Modified:	08 Nov 2026 00:07
URI:	https://ueaeprints.uea.ac.uk/id/eprint/104990
DOI:

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