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Fleming, William, Coutts, Adam, Pochard, Diane, Trivedi, Daksha and Sanderson, Kristy 
ORCID: https://orcid.org/0000-0002-3132-2745
(2025)
Human-Centered Design and Digital Transformation of Mental Health Services.
JMIR Human Factors, 12.
ISSN 2292-9495
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Abstract
Mental health services face a multitude of challenges, such as increasing demand, underfunding, and limited workforce capacity. The accelerated digital transformation of public services is positioned by government, the private sector, and some academic researchers as the solution. Alongside this, human-centered design has emerged as a guiding paradigm for this transformation to ensure user needs are met. We define what digital transformation and human-centered design are, how they are implemented in the UK policy context, and their role within the evolving delivery of mental health services. The involvement of one of our coauthors (DP) in the design and delivery of these policies over the past 5 years provides unique insights into the decision-making process and policy story. We review the promises, pitfalls, and ongoing challenges identified across a multidisciplinary literature. Finally, we propose future research questions and policy options to ensure that services are designed and delivered to meet the mental health needs of the population.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | digital mental health,digital transformation,human-centred design,mental health policy,mental health services,patient,public involvement,human factors and ergonomics,health informatics,sdg 3 - good health and well-being ,/dk/atira/pure/subjectarea/asjc/3300/3307 |
| Faculty \ School: | Faculty of Medicine and Health Sciences > School of Health Sciences |
| Related URLs: | |
| Depositing User: | LivePure Connector |
| Date Deposited: | 10 Aug 2026 13:52 |
| Last Modified: | 11 Aug 2026 13:00 |
| URI: | https://ueaeprints.uea.ac.uk/id/eprint/104085 |
| DOI: | 10.2196/66040 |
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