Service innovation in business ecosystem: The roles of shared goals, coopetition, and interfirm power

Liu, Gordon, Aroean, Lukman and Ko, Wai Wai (2023) Service innovation in business ecosystem: The roles of shared goals, coopetition, and interfirm power. International Journal of Production Economics, 255. ISSN 0925-5273

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Abstract

A business ecosystem consists of a hub-firm (ecosystem leader) and a community of actor-firms. Building on the extended resource-based view and business ecosystem literature, this article explains the factors that contribute to an actor-firm's service innovation. To test our framework, we obtained 100 dyadic, time-lag responses from a tourism resort ecosystem in Indonesia. We found that coopetition is more valuable than shared goals in improving an actor-firm's service innovation. Coopetition is inefficient when the reward-mediated power is high, while shared goals are more beneficial when the non-mediated power is high. These findings indicate that hub-firms should exercise caution regarding their efforts to nurture shared goals, coopetition and interfirm power to promote service innovation. Overall, this study advances the extended resource-based view by highlighting that shared goals and coopetition allow an actor-firm to acquire important resources from its ecosystem relationships with other actor-firms to facilitate service innovation. More importantly, effective access to these relationship-based resources depends on interfirm power.

Item Type:	Article
Additional Information:	Publisher Copyright: © 2022 Elsevier B.V.
Uncontrolled Keywords:	business ecosystem,coopetition,interfirm power,service innovation,shared goals,general business,management and accounting,economics and econometrics,management science and operations research,industrial and manufacturing engineering,sdg 9 - industry, innovation, and infrastructure ,/dk/atira/pure/subjectarea/asjc/1400/1400
Faculty \ School:	Faculty of Social Sciences > Norwich Business School
Related URLs:	https://www.scopus.com/pages/publication...
Depositing User:	LivePure Connector
Date Deposited:	29 Apr 2026 15:18
Last Modified:	03 May 2026 23:03
URI:	https://ueaeprints.uea.ac.uk/id/eprint/102833
DOI:	10.1016/j.ijpe.2022.108709

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