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ToolsGupta, Anushri, Panagiotopoulos, Panos and Bowen, Frances (2023) Developing Capabilities in Smart City Ecosystems: A multi-level approach. Organization Studies, 44 (10). pp. 1703-1724. ISSN 0170-8406
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Abstract
Smart city projects require complex coordination of resources, but research on how capabilities form at the city-ecosystem level remains scarce. This article develops a multi-level approach to capability development in smart city ecosystems through an empirical study of London’s city data. We analyse the London case to discover how two ecosystem-level capabilities – data provisioning and data insights – developed through global, configural and shared aggregation processes. We find that the emergence process changes as the smart city ecosystem develops, requiring different coordination and resource mobilisation mechanisms at various stages. We contribute to the capability development and smart city literatures by focusing on ecosystem-level capabilities linked to collective city-level outcomes rather than the capabilities of the leading city authority. Insights from the study are of value to city authorities considering how to scale up and organise smart city initiatives in support of urban development goals.
| Item Type: | Article |
|---|---|
| Additional Information: | Publisher Copyright: © The Author(s) 2023. |
| Uncontrolled Keywords: | capabilities,city data ecosystems,multi-level theory,smart cities,urban sustainability,strategy and management,organizational behavior and human resource management,management of technology and innovation,sdg 11 - sustainable cities and communities ,/dk/atira/pure/subjectarea/asjc/1400/1408 |
| Faculty \ School: | Faculty of Social Sciences > Norwich Business School |
| Related URLs: | |
| Depositing User: | LivePure Connector |
| Date Deposited: | 29 Apr 2026 10:03 |
| Last Modified: | 03 May 2026 23:03 |
| URI: | https://ueaeprints.uea.ac.uk/id/eprint/102830 |
| DOI: | 10.1177/01708406231164114 |
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