How easy is it to understand consumer finance?

Burke, Matt and Fry, John (2019) How easy is it to understand consumer finance? Economics Letters, 177. pp. 1-4. ISSN 0165-1765

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    We consider the readability of payday loan websites against conventional lenders. Our findings show that credit card websites are harder to read and contain more complex terminology. Our central contribution is to provide the first known measurement of readability in consumer finance - something regulators have found helpful in other domains.

    Item Type: Article
    Faculty \ School: Faculty of Social Sciences > Norwich Business School
    Depositing User: LivePure Connector
    Date Deposited: 09 Jan 2019 15:30
    Last Modified: 13 Apr 2019 20:30
    DOI: 10.1016/j.econlet.2019.01.004

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