Exploring what patients think when answering the Interpersonal Skills Questionnaire (ISQ): A ‘think aloud’ study

Al-Jabr, Hiyam, Twigg, Michael, Saadvand, Robin and Desborough, James (2018) Exploring what patients think when answering the Interpersonal Skills Questionnaire (ISQ): A ‘think aloud’ study. Research in Social and Administrative Pharmacy. ISSN 1551-7411

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    Abstract

    Background: The Interpersonal Skills Questionnaire (ISQ) was developed to collect patient feedback on consultation skills of practitioners. However, it has not yet been evaluated with pharmacists. Objective: To explore the thinking process of patients as they completed the ISQ following a consultation with a pharmacist. Methods: A qualitative think aloud (TA) methodology was used to explore patients' thinking while completing the ISQ following a consultation with a pharmacist. The study was conducted in secondary care with outpatients ≥18 years old. Interviews were carried out in rounds and were informally analysed (i.e., by writing notes while listening to recordings) to identify any associated major problem(s). Discussions were held between researchers to determine whether changes were needed based on patients' comments. Results: Eight patients in total (50% females) participated in this study (mean age: 48 years). Three rounds of TA were conducted. Most items of the ISQ were interpreted similarly by all participants with no major problems necessitating refining the ISQ. Conclusions: Modification of the ISQ was unnecessary as interviews demonstrated no major problems with its use. The ISQ is thus a potentially suitable tool to collect patient feedback on pharmacists' consultations.

    Item Type: Article
    Uncontrolled Keywords: pharmacist,social skills,surveys and questionnaires,feedback,cognition,communication
    Faculty \ School: Faculty of Science > School of Pharmacy
    Related URLs:
    Depositing User: LivePure Connector
    Date Deposited: 20 Jul 2018 13:30
    Last Modified: 11 Apr 2019 15:04
    URI: https://ueaeprints.uea.ac.uk/id/eprint/67699
    DOI: 10.1016/j.sapharm.2018.07.005

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