Supporting Open Innovation with the use of a Balanced Scorecard Approach: A Study on Deep Smarts and Effective Knowledge Transfer to SMEs

Manville, Graham, Karakas, Fahri, Polkinghorne, Martyn and Petford, Nick (2018) Supporting Open Innovation with the use of a Balanced Scorecard Approach: A Study on Deep Smarts and Effective Knowledge Transfer to SMEs. Production Planning & Control. ISSN 0953-7287 (In Press)

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    Abstract

    This study aims to develop the theory of knowledge management and organisational performance within a small and medium enterprise (SME) context using action research (AR) involving a higher education institution (HEI) and a SME. The vehicle for the knowledge exchange was Knowledge Transfer Partnerships (KTPs), the United Kingdom’s primary mechanism for delivering government funded knowledge transfer to small and medium enterprises (SMEs). KTPs facilitate knowledge exchange from HEIs to SMEs via the recruitment of a graduate plus an academic supervisor from the partnering HEI. The AR study was an award winning KTP and the project deliverable included the implementation of a balanced scorecard for the SME to improve organisational performance. The transfer of knowledge was subsequently fed-back into the university in order to develop a performance framework for measuring the effectiveness of KTP research within the HEI in order to share knowledge and improve effective for other KTP projects.

    Item Type: Article
    Uncontrolled Keywords: knowledge transfer,performance measurement,sme,open innovation,balanced scorecard
    Faculty \ School: Faculty of Social Sciences > Norwich Business School
    University of East Anglia > Faculty of Social Sciences > Research Groups > Marketing, Entrepreneurship and Business Strategy
    University of East Anglia > Faculty of Social Sciences > Research Groups > Employment Systems and Institutions
    Depositing User: Pure Connector
    Date Deposited: 13 Feb 2018 14:30
    Last Modified: 03 Apr 2018 00:37
    URI: https://ueaeprints.uea.ac.uk/id/eprint/66288
    DOI:

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