Understanding and conceptualising the adoption, use and diffusion of mobile banking in older adults: A research agenda and conceptual framework

Choudrie, Jyoti, Junior, Chike-Obuekwe, McKenna, Brad ORCID: https://orcid.org/0000-0002-2219-7508 and Richter, Shahper (2018) Understanding and conceptualising the adoption, use and diffusion of mobile banking in older adults: A research agenda and conceptual framework. Journal of Business Research, 88. pp. 449-465. ISSN 0148-2963

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Abstract

Mobile banking has become increasingly important to society; however, not all members of society adopt and/or use it as much as others: older adults, the disabled and lower-income families remain behind in their use and adoption of this service. This finding helped us recognise a research gap and led us to form our primary aim: to understand and explain the factors that influence the adoption, use and diffusion of mobile banking among one of those groups in particular, older adults, in the UK. To form a theoretical understanding, this paper presents a comprehensive review of the surrounding literature in the area and proposes a conceptual framework that can be used for future research. The implications of this research for academia and businesses are also provided in this paper.

Item Type:	Article
Uncontrolled Keywords:	mobile banking,older adults,adoption and use,diffusion,risk
Faculty \ School:	Faculty of Social Sciences > Norwich Business School
UEA Research Groups:	Faculty of Social Sciences > Research Groups > Innovation, Technology and Operations Management
Depositing User:	Pure Connector
Date Deposited:	29 Nov 2017 06:07
Last Modified:	21 Oct 2022 17:31
URI:	https://ueaeprints.uea.ac.uk/id/eprint/65592
DOI:	10.1016/j.jbusres.2017.11.029

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