The power/knowledge of consultants and project management office in enterprise system implementation: a case study of a Saudi Arabian university

Almatrodi, Ibrahim (2015) The power/knowledge of consultants and project management office in enterprise system implementation: a case study of a Saudi Arabian university. Doctoral thesis, University of East Anglia.

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    Abstract

    This thesis explores the power/knowledge of consultants and the project management
    office (PMO) in the implementation of an Enterprise Resource Planning (ERP)
    system and its subsequent development. The research followed a qualitative approach
    involving an interpretive in-depth case study. The study was conducted at a Saudi
    Arabian university and explored the power of consultants and the PMO in the
    implementation of enterprise systems in order to better understand the interaction of
    power and knowledge in the implementation and development process. A theoretical
    framework was developed by applying Clegg’s (1989) Circuits of Power, Absorptive
    Capacity, Agency theory, Structuration theory, and Neo-institutional theory. This
    theoretical framework was used to guide data collection and analysis. A total of 34
    interviews with senior management, consultants, technical staff, project managers,
    and end users were conducted. Data were analysed following Creswell’s (2013)
    approach, and the principles of interpretive research in information systems (IS)
    proposed by Klein and Myers (1999) were applied. This study found that PMO and
    associated consultants have become powerful in ERP implementation and can
    mobilize power/knowledge by speaking for both the technology and the organization.
    This study contributes to research addressing ERP by investigating the
    power/knowledge of highly influential actors (consultants and PMOs) in the adoption
    and implementation of ERP. It also contributes to the literature on ERP and power,
    which has not extensively explored the context of developing nations such as Saudi
    Arabia.

    Item Type: Thesis (Doctoral)
    Faculty \ School: Faculty of Social Sciences > Norwich Business School
    Depositing User: Katie Miller
    Date Deposited: 17 Feb 2017 14:04
    Last Modified: 17 Feb 2017 14:04
    URI: https://ueaeprints.uea.ac.uk/id/eprint/62646
    DOI:

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