Linking supply chain quality integration with mass customization and product modularity

Zhang, Min, Guo, Hangfei, Huo, Baofeng, Zhao, Xiande and Huang, Jianbo (2019) Linking supply chain quality integration with mass customization and product modularity. International Journal of Production Economics, 207. pp. 227-235. ISSN 0925-5273

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    Abstract

    Supply chain quality management has received increasing attention from researchers and practitioners in recent years. However, the knowledge about the effects of a manufacturer's design and production capabilities on supply chain quality management is limited. In this study, we propose a model to investigate the effects of mass customization and product modularity on supply chain quality integration (i.e. internal, supplier, and customer quality integration) and the impact of supply chain quality integration on competitive performance. We use data collected from 317 global manufacturers to empirically test the conceptual model. The results show that mass customization and product modularity directly improve internal quality integration, and product modularity also improves internal quality integration indirectly through mass customization. Product modularity improves supplier quality integration directly, and both mass customization and product modularity improve supplier quality integration indirectly through internal quality integration. Mass customization improves customer quality integration both directly and indirectly through internal quality integration, and product modularity improves customer quality integration indirectly through mass customization and internal quality integration. We also find that supplier quality integration directly enhances competitive performance, and internal quality integration enhances competitive performance both directly and indirectly through supplier quality integration. Our findings contribute to production and quality management literature and practices.

    Item Type: Article
    Uncontrolled Keywords: supply chain quality integration,mass customization,product modularity,competitive performance
    Faculty \ School: Faculty of Social Sciences > Norwich Business School
    Depositing User: Pure Connector
    Date Deposited: 18 Jan 2017 00:03
    Last Modified: 09 Apr 2019 11:52
    URI: https://ueaeprints.uea.ac.uk/id/eprint/62130
    DOI: 10.1016/j.ijpe.2017.01.011

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