How organizational factors interact to influence the quality of care of older people in the care home sector

Killett, Anne, Hyde, Paula, Burns, Diane, Gray, Richard and Poland, Fiona (2013) How organizational factors interact to influence the quality of care of older people in the care home sector. Journal of Health Services Research and Policy, 18 (S1). pp. 14-22. ISSN 1355-8196

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Abstract

Objectives: To examine how organizational factors affect good care and mistreatment of older people in care homes. Methods: Eight residential care homes for older people (including private sector, local authority and NHS providers) took part in a participatory observation-based study of organizational factors affecting care quality. Results: Grouping organizational factors into infrastructure, management and procedures, staffing, resident population characteristics and culture, we show the context-sensitive nature of interactions between these factors. These interactions could enhance care quality where factors combined positively. Conversely, they could amplify difficulties where one factor came to undermine another, thereby limiting care quality. Conclusions: This analysis provides empirical insights into how and why similar sector-wide changes to care provision have differential effects at the care home level. It indicates the situated and unpredictable ways in which organizational factors interact, implying the need for locally contextualized quality assessment and improvement actions.

Item Type: Article
Uncontrolled Keywords: elder care, organizational dynamics, participatory research
Faculty \ School: Faculty of Medicine and Health Sciences > School of Rehabilitation Sciences
Depositing User: Pure Connector
Date Deposited: 06 Jan 2014 14:46
Last Modified: 26 Jul 2018 15:32
URI: https://ueaeprints.uea.ac.uk/id/eprint/45888
DOI: 10.1177/1355819613476016

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